What size bottles can I order?

/in /by

We supply 15kg, 18kg, 19kg, and 45kg bottles.

Do I own the bottles, or am I just renting them? Are they in the chattels for the property?

/in /by

Most people just rent the bottles, as we are then responsible for maintaining and delivering them. It’s much easier, and much safer all round!

What happens if one of your bottles gets damaged while on my property?

/in /by

Ring us and let us know immediately. Your insurance should cover any costs.

I live out in the country – will you deliver to my address?

/in /by

Give us a ring on 0800 234 548 and we’ll soon tell you. It’s best to call us and find out!

I have a dog, do I need to tie him up before you will deliver?

/in /by

Yes – to start with at least! We do prefer dogs to be restrained during our visits. Over time, the dogs and the drivers get to know each other, and at that point we are happy for your pooch to be roaming free when we arrive. Please let us know you have a dog beforehand if it’s a first-time delivery, just so our drivers don’t get surprised!

Are your delivery team friendly and safe?

/in /by

Yes! Our drivers have all been with us for years, and they all take Health & Safety very seriously. They are all lovely friendly people who always go the extra mile. We are very conscious of your personal property and privacy, and we ensure that the team we have hand-selected to deliver for us are friendly, safe, and extremely professional.

Will you place the gas cylinder exactly where I want it to be?

/in /by

Yes – as long as our drivers are safely able to do so, it won’t be a problem. There are certain legal requirements we have to abide by, however we will explain these to you if you have any concerns. If you are away from your property at the time of delivery, our drivers will leave a friendly note in your mailbox should they run into difficulty – otherwise they’ll go right ahead and deliver your gas as normal.

Are your cylinders safe? Can they explode?

/in /by

Yes, our cylinders are perfectly safe, and are designed to withstand incredible amounts of pressure and heat. Even during the most intense fires, our cylinders will not explode – they will simply release small bursts of gas in a controlled manner to reduce their pressure. All of our bottles are regularly maintained and tested, and we even go the extra mile by leak-testing your connections at every delivery. Safety comes first here at Rockgas Hamilton! 

I can sometimes smell gas – should I be worried?

/in /by

Yes. While smelling an odour of LPG may not in itself be a sign of danger (there can be several reasons for this) it’s always best err on the side of caution and to call us or a registered gas fitter.